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To become a Salesforce Certified Field Service Consultant, candidates must have a strong understanding of the Salesforce platform, including its core features and functionalities. They must also have experience in the field service industry and be able to demonstrate their ability to design and implement solutions that meet the specific needs of their clients. Field-Service-Consultant exam consists of 60 multiple-choice questions that cover topics such as service contracts, dispatching, inventory management, and mobile workforce management. Candidates have 105 minutes to complete the exam, and a passing score of 67% is required to earn the certification. The Salesforce Field-Service-Consultant Exam is a valuable credential for professionals looking to advance their careers in the field service industry and demonstrate their expertise in the Salesforce platform.

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Salesforce Certified Field Service Consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A. Select multiple Service Appointments from the list and bulk schedule them.
B. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
C. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
D. Select a Service Appointment from the list and press the "Schedule" action.
E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

Answer: A,D,E

NEW QUESTION # 96
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
B. The default drip feed setting is overriding the drip feed rate on a service territory.
C. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
D. The appointment status is going from Scheduled to Completed.

Answer: A

Explanation:
Drip feed dispatching is a feature that allows dispatching service appointments gradually throughout the daybased on a drip feed rate defined for each service territory or resource. If other scheduled jobs are dispatching appointments and exceeding the drip feed value, then the drip feed dispatching will not trigger as expected. The appointment status going fromScheduled to Completed or being Canceled, Completed, or Cannot Complete does not affect drip feed dispatching, as these are valid status transitions for dispatched appointments. The default drip feed setting does not override the drip feed rate on a service territory, but provides a fallback value if no rate is specified on the territory or resource level. References: https://help.
salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_status_transitions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_drip_feed_dispatching_settings.htm&type=5

NEW QUESTION # 97
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose 2 answers

A. Reschedule the Service Appointment for the new date.
B. Create a new Work Order and Service Appointment.
C. Create a new Service Appointment on the original Work Order.
D. Reschedule the Work Order for the new date.

Answer: A,B

NEW QUESTION # 98
Northern Trail Outfitters (NTO) is launching a new subsidiary brand, Cloud Kicks, within the next six months. Cloud Kicks anticipates sending approximately 50,000 emails per month from a child business unit. NTO will execute a large campaign announcing and associating itself with Cloud Kicks as part of the brand kickoff and Is comfortable sharing digital properties with them. Cloud Kicks wants to utilize a custom sending domain, but deliverabillty is a primary concern.
What approach should be recommended?

A. A Sender Authentication Package should be used for CloudKicks.
B. A Private Domain should be applied to the child business unit.
C. A Private Domain should be applied to the parent business unit.
D. A new Sender Authentication Package should be used for NTO.

Answer: B

NEW QUESTION # 99
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Overtime per Work Order.
B. Reduced Travel Time per Work Order.
C. Reduced Absences per Employee.
D. Reduced Work Orders per Shift.

Answer: A,B

NEW QUESTION # 100
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