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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 2

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 3

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 4

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 5

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 6

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 7

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

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Genesys Cloud CX: Developer Certification Sample Questions (Q16-Q21):

NEW QUESTION # 16
For updating a user in Genesys Cloud CX which HTTP method must be used?

A. DELETE
B. TRACE
C. POST
D. PATCH

Answer: D

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 17
You can compare API version changes using the versioning page.

A. True
B. False

Answer: A

Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.

NEW QUESTION # 18
Which protocol is used to transport digitized audio?

A. TCP
B. SIP over UDP
C. TLS
D. RTP over UDP

Answer: D

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

NEW QUESTION # 19
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have the basic profile data for all users at the new location.
B. You must collect general information such as building address number of floors, location contact information, etc.
C. You must know the exact coordinates of the new building.
D. You must have Admin rights to Genesys Cloud CX.
E. You must have images of all the users located at the new location.

Answer: B,D

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.

NEW QUESTION # 20
Which ACD routing method routes an interaction to the next available agent?

A. BullseyeACD
B. Standard ACD
C. Disregard Skills. Next Agent
D. Preferred Agent

Answer: B

Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.

NEW QUESTION # 21
......

The Genesys GCX-GCD certification provides is beneficial to accelerate your career in the tech sector. Today, the Genesys certification is a fantastic choice to get high-paying jobs and promotions, and to achieve it, you must crack the challenging GCX-GCD Exam. It is critical to prepare with actual Genesys Cloud CX: Developer Certification (GCX-GCD) exam questions if you have less time and want to clear the test in a short time.

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