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EXIN ITIL Foundation (V4) Sample Questions (Q207-Q212):

NEW QUESTION # 207
Contracts are used to define:

A. Metrics and Critical Success Factors (CSFs) in an external agreement
B. Service Levels that have been agreed between the Service Provider and their Customer
C. The provision of IT services or business services by a Service Provider
D. The provision of goods and services by Suppliers

Answer: D

NEW QUESTION # 208
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A. Escalation
B. Prioritization
C. Categorization
D. Detection

Answer: C

Explanation:
D18912E1457D5D1DDCBD40AB3BF70D5D

NEW QUESTION # 209
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Service request management
B. Incident management
C. Change enablement
D. Service level management

Answer: D

Explanation:
https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 210
Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?

A. Potential, Preparation, Performance, Profit
B. People, Potential, Products, Performance
C. People, Products, Partners, Profit
D. People, Process, Products, Partners

Answer: D

NEW QUESTION # 211
Which joint activity performed by a service provider and service consumer ensures continual value co- creation?

A. Service provision
B. Service relationship management
C. Service offering
D. Service consumption

Answer: B

NEW QUESTION # 212
......

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